TERMS AND CONDITIONS
of Alchymist, s.r.o.
registered office: Vlašská 24, 118 00 Prague 1, Czech Republic
Company ID No.: 25149148
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 53707
for the sale of goods, gift vouchers and services through the online shop at www.alchymist-shop.cz
Effective from 7 October 2026
1. Introductory Provisions
1.1. These Terms and Conditions (the “Terms and Conditions”) of Alchymist, s.r.o., with its registered office at Vlašská 24, 118 00 Prague 1, Czech Republic, Company ID No. 25149148, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 53707 (the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations arising in connection with contracts concluded through the Seller’s online shop at www.alchymist-shop.cz (the “Online Shop”).
1.2. A Contract may concern, in particular, the purchase of physical goods, an electronic or printed gift voucher, or a service offered by the Seller, including in particular accommodation, dining, wellness, spa and other similar services. For the purposes of these Terms and Conditions, physical goods, gift vouchers and services are collectively referred to as “Products”, unless the nature of a particular provision requires otherwise.
1.3. The Buyer may be a Consumer or a business customer. A Consumer is a natural person who concludes a Contract with the Seller or otherwise deals with the Seller outside the scope of their business activity or independent professional activity. Provisions of these Terms and Conditions expressly intended for Consumers apply only to Consumers.
1.4. Provisions deviating from these Terms and Conditions may be agreed in the Contract. Any such individual arrangements in the Contract take precedence over these Terms and Conditions.
1.5. These Terms and Conditions are available in Czech and English. A Contract may be concluded in Czech or English. In the event of any discrepancy between the language versions, the Czech version shall prevail, without prejudice to any rights of a Consumer arising from mandatory provisions of applicable law.
1.6. The Seller may amend or supplement these Terms and Conditions. The version effective at the time a particular Contract is concluded shall apply to that Contract.
2. Conclusion of the Contract
2.1. All presentations of Products in the Online Shop are for information purposes only and do not constitute an offer to conclude a Contract within the meaning of Section 1732(2) of the Civil Code. The Seller is not obliged to conclude a Contract concerning a displayed Product.
2.2. The Online Shop contains information about Products, their main characteristics and prices. Prices include value added tax and all mandatory charges unless expressly stated otherwise. Any shipping, delivery or other related costs are disclosed to the Buyer before the Order is submitted.
2.3. Information stated for a particular Product, including in particular its content, scope of services, voucher validity period, booking requirements, cancellation conditions, restrictions on use and any other special conditions, forms part of the Contract.
2.4. To order a Product, the Buyer completes the Order form in the Online Shop. The Order contains, in particular, information about the Products ordered, their quantity or variant, the payment method, the delivery method where applicable, and the Buyer’s contact details.
2.5. Before submitting the Order, the Buyer is given the opportunity to review and change the information entered in the Order and to correct any errors. Immediately before submission, the Consumer is clearly and prominently provided with the information required by law, in particular the main characteristics of the ordered performance and the total price.
2.6. The Buyer submits the Order by clicking a button labelled “Order with obligation to pay”, “Order and Pay”, or another equivalent and unambiguous wording clearly indicating that submission of the Order entails an obligation to pay.
2.7. Immediately after receiving the Order, the Seller confirms its receipt by email to the email address provided by the Buyer in the Order.
2.8. The contractual relationship between the Seller and the Buyer arises upon delivery to the Buyer’s email address of the Seller’s confirmation accepting the Order, unless expressly stated otherwise for a particular Product or during the Order process.
2.9. Depending on the nature of the Order, in particular the quantity of Products, the price or unusual circumstances of the Order, the Seller may request additional confirmation from the Buyer.
2.10. The technical operation of the Online Shop or checkout process may be provided for the Seller by a third party. This does not affect the status of Alchymist, s.r.o. as the Seller and contractual party in relation to the Buyer. 2.11. The Buyer agrees to the use of means of distance communication when concluding the Contract. Costs incurred by the Buyer when using means of distance communication do not differ from the basic rate charged by the Buyer’s service provider.connection, costs of telephone calls) shall be borne by the Buyer themselves, and these costs do not differ from the basic rate.
3. Price and Payment Terms
3.1. The Buyer may pay the price using the methods currently offered during the Order process, in particular by payment card or, where this option is offered for the relevant Order, in cash at the Seller’s premises at Alchymist Grand Hotel and Spa, Tržiště 19, 118 00 Prague 1, Czech Republic.
3.2. In addition to the price, the Buyer is obliged to pay any packaging, shipping or delivery costs stated in the Order. Unless expressly stated otherwise, the total price means the amount including such costs.
3.3. In the case of payment by card, the price is paid before an electronic gift voucher is issued or sent, before physical goods are dispatched, or before the service is provided, unless expressly stated otherwise.
3.4. Where cash payment at the Seller’s premises is available, the price is payable upon collection of the Product or in accordance with the instructions stated in the Order. Cash on delivery is not offered unless expressly made available during the Order process.
3.5. In the case of cashless payment, the Buyer’s obligation to pay the price is fulfilled when the relevant amount is credited for the benefit of the Seller or when the payment is successfully authorised, if so determined by the payment system used.
3.6. Discounts, promotional codes, special offers or other price benefits may not be combined unless expressly stated otherwise for a particular offer.
3.7. Where required by law or customary in business dealings, the Seller will issue a tax document to the Buyer. The tax document may be sent electronically to the Buyer’s email address.sue a tax document – an invoice – to the Buyer regarding payments made on the basis of the Purchase Contract. The Seller is a payer of value-added tax. The Seller shall issue the tax document – invoice to the Buyer after payment of the price of the goods and send it in electronic form to the Buyer’s electronic address.
4. Gift Vouchers and Services
4.1. The specific content, value, validity period and redemption conditions of a gift voucher are stated in the description of the relevant Product in the Online Shop and form part of the Contract.
4.2. Unless stated otherwise for a particular gift voucher, a gift voucher is valid for 12 months from the date of issue. Once the validity period expires, the right to redeem the voucher expires. Extension of the validity period is not an entitlement and is possible only if expressly agreed by the Seller or stated for the relevant Product.
4.3. Where redemption of a gift voucher or use of a service requires advance booking, the voucher holder must make a reservation in advance. Confirmation of a specific date is subject to availability. Purchase of a voucher alone does not create an entitlement to a specific date unless a specific date forms part of the Product purchased.
4.4. Any specific restrictions on use, such as non-combinability with other offers, excluded dates, special menus, minimum age, operational restrictions or other conditions, form part of the Contract if they are stated for the relevant Product.
4.5. Where specific cancellation conditions apply to a confirmed reservation for a particular Product, including a requirement to cancel no later than a specified period before the reserved date, the voucher holder must comply with those conditions. A later cancellation or failure to attend may have the consequences stated in the description of the relevant Product, including expiry of the right to redeem the voucher without compensation, provided this was expressly stated for the Product before conclusion of the Contract.
4.6. A gift voucher must be presented for redemption in the manner stated on the voucher or in the Seller’s instructions. The Seller is entitled to verify the validity and unique identifier of the voucher.
4.7. Unless stated otherwise for a particular voucher, a gift voucher cannot be exchanged for cash. This does not affect any statutory rights of a Consumer, in particular the right to a refund following a valid withdrawal from the Contract.
5. Consumer Withdrawal from the Contract
5.1. A Consumer who concludes a distance Contract has the right to withdraw from the Contract without giving any reason within 14 days, unless a statutory exception applies.
5.2. Unless otherwise provided below, the withdrawal period begins on the date the Contract is concluded. Where the Contract concerns the purchase of physical goods, the period begins on the date on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the goods; where several goods or parts are delivered, the period is determined in accordance with Section 1829 of the Civil Code.
5.3. A Consumer may not withdraw from a Contract in the cases specified in Section 1837 of the Civil Code. This applies in particular to a Contract for accommodation, catering or leisure services where the Contract provides for performance on a specific date or during a specific period.
5.4. In the case of a gift voucher that is not tied to a specific date or period at the time the Contract is concluded, the Consumer’s right of withdrawal is not affected merely by personalizing the name, dedication or graphic appearance of the voucher, unless such personalization itself constitutes goods made to the Consumer’s specifications or clearly personalized within the meaning of Section 1837 of the Civil Code.
5.5. Where the Contract concerns a service and the Consumer expressly requests that the Seller begin providing the service before the withdrawal period expires, the Seller may begin performance. If the service has been fully performed within that period with the Consumer’s prior express consent and the Consumer was informed in advance that full performance would result in the loss of the right of withdrawal, the Consumer may no longer withdraw from the Contract. If the Consumer withdraws after performance has begun but before the service has been fully performed, the Consumer shall pay a proportionate amount for the performance already provided where required by law.
5.6. A Consumer may use the model withdrawal form available on the Seller’s website, but use of the form is not a condition for valid withdrawal. A withdrawal notice may be sent in particular to eshop@alchymistgroup.com or to Alchymist Shop, Tržiště 19, 118 00 Prague 1, Czech Republic.
5.7. Where a Consumer withdraws from a Contract for the purchase of physical goods, the Consumer shall send or hand the goods back to the Seller without undue delay and no later than 14 days after withdrawal. The Consumer bears the direct costs of returning the goods unless the Seller expressly agrees to bear them or applicable law provides otherwise.
5.8. The Seller shall refund all funds received from the Consumer under the Contract, including delivery costs to the extent required by law, without undue delay and no later than 14 days after withdrawal. The refund will be made using the same means of payment used by the Consumer unless another method is agreed that does not result in additional costs for the Consumer.
5.9. Where the Consumer withdraws from a Contract for the purchase of physical goods, the Seller is not obliged to make the refund before receiving the returned goods or before the Consumer provides evidence that the goods have been sent back, whichever occurs first.
5.10. The Consumer is liable only for any diminished value of returned physical goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
5.11. Where a gift is supplied together with a Product and the Consumer validly withdraws from the Contract, the Consumer shall return the gift together with the returned goods unless the nature of the matter or the agreement between the parties provides otherwise.
6. Delivery and Receipt of Productas
6.1. Electronic gift vouchers are sent to the email address stated in the Order, usually within a few minutes after successful payment and no later than within 24 hours, unless stated otherwise for a particular Product.
6.2. Physical goods and, where applicable, printed gift vouchers are delivered using the method selected by the Buyer from the options currently offered during the Order process. The specific delivery charge and expected delivery method are stated before the Order is submitted.
6.3. Where the Seller is obliged to deliver physical goods to a place specified by the Buyer, the Buyer is obliged to accept duly delivered goods.
6.4. If, for reasons on the Buyer’s side, physical goods must be delivered repeatedly or by a method different from that stated in the Order, the Seller may require reimbursement of reasonably incurred additional costs.
6.5. On receiving a shipment from the carrier, the Buyer is entitled to inspect the condition of the shipment and notify the carrier of any visible damage. This does not affect the Buyer’s statutory rights relating to defective performance against the Seller.
7. Rights arising from Defective Performance and Complaints
7.1. The rights and obligations of the parties relating to defective performance are governed by applicable law, in particular the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.
7.2. In the case of physical goods, the Seller is liable to the Consumer for ensuring that the goods are free from defects upon receipt and have the agreed and legally required characteristics. The Consumer may notify the Seller of a defect that becomes apparent within two years of receipt. If a defect becomes apparent within one year of receipt, the goods are presumed to have been defective upon receipt unless the nature of the goods or the defect precludes such a presumption.
7.3. If physical goods are defective, the Consumer may request that the defect be remedied, in particular by repair or replacement with new defect-free goods, unless the chosen remedy is impossible or disproportionately costly. Under the conditions laid down by law, the Consumer may request an appropriate price reduction or withdraw from the Contract.
7.4. In the case of services, the Seller is responsible for providing them in the scope, quality and under the conditions agreed in the Contract and in accordance with applicable law. In the case of a gift voucher, the Seller is responsible in particular for its validity and for the possibility of redemption in accordance with the conditions of the relevant Product during its validity period.
7.5. A complaint may be submitted in particular by email to eshop@alchymistgroup.com or in person or in writing at Alchymist Grand Hotel and Spa, Tržiště 19, 118 00 Prague 1, Czech Republic, or at another establishment of the Seller where acceptance of the complaint is possible having regard to the nature of the Product or service concerned.
7.6. When submitting a complaint, the Buyer should provide in particular contact details, the Order number or another detail enabling identification of the purchase, a description of the defect or issue complained of, and the requested method of resolution where it can be determined.
7.7. The Seller will issue the Consumer with confirmation that the complaint has been submitted and will handle the complaint without undue delay. The complaint, including removal of the defect, must be settled and the Consumer informed no later than 30 days from the date it was submitted, unless the Seller and the Consumer agree on a longer period or applicable law provides otherwise for the particular case.
8. Other Rights and Obligations of the Parties
8.1. In the case of physical goods, the Buyer acquires ownership upon taking possession of the goods unless applicable law or the Contract provides otherwise.
8.2. The Seller is not bound in relation to the Buyer by any code of conduct within the meaning of the Civil Code unless expressly stated otherwise on the Seller’s website.
8.3. Buyer complaints are handled by the Seller via eshop@alchymistgroup.com. Information concerning the handling of a complaint will be sent to the Buyer’s contact address.
8.4. If a consumer dispute arising from a purchase contract or a contract for services between the Seller and a Consumer cannot be resolved by mutual agreement, the Consumer may submit a proposal for out-of-court resolution of the dispute to the competent consumer dispute resolution entity:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
Email: adr@coi.gov.cz
Website: coi.gov.cz/informace-o-adr/
8.5. The Seller is authorised to sell goods and provide services on the basis of the relevant business licences. Compliance with applicable law is supervised, within the scope of their respective powers, by the competent public authorities, in particular the Czech Trade Inspection Authority and the Office for Personal Data Protection..
9. Personal Data and Protection
9.1. Information on the processing of personal data of Buyers and other persons is provided by the Seller in a separate document entitled “Privacy Policy”, available at www.alchymist-shop.cz.
10. Commercial Communications and Cookies
10.1. The Seller may use a customer’s electronic contact details to send commercial communications concerning its own similar products or services under the conditions laid down by Act No. 480/2004 Coll., on Certain Information Society Services. The customer has the option to opt out easily and free of charge when the electronic contact details are collected and subsequently in each individual commercial communication. In other cases, commercial communications are sent only on the basis of the required consent.
10.2. The website uses technical cookies necessary for its proper operation, for which the user’s consent is not required. Other cookies, in particular analytics or marketing cookies, are used only in accordance with applicable law and on the basis of the user’s consent where such consent is required. Further information and the option to change cookie preferences are available in the cookie settings on the website.
11. Final Provisions
11.1. Where the relationship established by the Contract contains an international element, the contractual relationship is governed by Czech law. The choice of Czech law does not deprive a Consumer of protection afforded by provisions of law from which the parties may not derogate by agreement and which would otherwise apply under the relevant conflict-of-law rules, in particular Regulation (EC) No. 593/2008 of the European Parliament and of the Council (Rome I).
11.2. If any provision of these Terms and Conditions is or becomes invalid or ineffective, this does not affect the validity of the remaining provisions. The invalid or ineffective provision shall be replaced by the applicable legal rule that most closely corresponds to its meaning and purpose.
11.3. The Contract is archived by the Seller in electronic form. Where a Contract is concluded by electronic means, the Seller provides the Consumer in text form with the wording of the Contract and the Terms and Conditions applicable at the time the Contract was concluded, in a manner enabling the Consumer to store them and reproduce them unchanged. These documents may be provided, in particular, as an attachment to the confirmation email.
11.4. Seller contact details:
Alchymist, s.r.o.
Alchymist Shop
Tržiště 19
118 00 Prague 1
Czech Republic
Email: eshop@alchymistgroup.com
Telephone: +420 257 286 011
11.5. These Terms and Conditions are effective from 7 October 2026
In Prague on 7 October 2026